I attended an extremely invigorating seminar yesterday! The Monroe County Library System presented it’s Technology Leadership Institute in downtown Rochester. The presenters — Stephen Abram, Michael Stephens, and Ed Vielmetti — were excellent. It was a great opportunity to hear about what others are doing to take advantage of new technology to provide better library service. And it was also nice to have some of my own ideas validated. : )
Stephen Abram is very knowledgeable on all sorts of technology topics, and he’s also funny and irreverent. His talk was delightful. Two key points he brought up early on were that libraries need to shift marketing toward what patrons need, not what we have (they already know we have books), and also that we need to think about how our users Feel in our library. We need to provide a positive, comfortable experience.
Michael Stephens echoed this idea as he talked about “stories.” What are the stories our libraries are telling? Are we a welcoming place? Or do we have too many barriers that keep patrons from having a rich user experience? Michael provided specific examples of services we can provide — easily and cheaply — to positively impact the user experience. I’ll talk about these more when I’ve had a chance to look through my notes.
Ed Vielmetti, the Superpatron, provided a nice balance to the seminar by talking about library service from the patron’s point of view.
And during the break I drew up some sketches for a website prototype! This was an incredibly productive day for me and I thoroughly enjoyed it. I’ll be writing more, like I said, when I’ve had a chance to go over my notes and digest it all.